FAQ's

SHIPPING & RETURN POLICIES

What does preorder mean?

It allows you to get early access to the next collection of most-wanted products before they're released.

GENERAL FAQ's

I just placed an order. Can I cancel it?

Unfortunately, we are unable to cancel an order once it has been fulfilled and packed. We strive to dispatch orders efficiently to meet the expectations of our valued customers. 

I only received one of the items in my order, where is the rest?

We do our best to pack all item(s) to the specifications of your original order, if for some reason you are missing an item(s) upon your delivery please e-mail Customer Service at carla@donedealmerch.com subject: missing items + order number.

Can I change my ship to address after my order has been placed?

Please note we are unable to update an order once it has been fulfilled, and/or packed. We do not change addresses placed on orders for security reasons. You’re welcome to contact the shipping carrier and have the package forwarded to your new address. We strive to dispatch orders efficiently to meet the expectations of our valued customers.

Can I change my order after it has been placed?

Our warehouse pick & pack team fulfills each order according to invoice. Unfortunately, we are unable to change items or sizes once an order has been placed, but we’ll do our best to get your change made before your order goes out.

PREORDERS

All preorders have an estimated ship date, which can be found in the product description, and orders placed will be charged upfront during checkout. Unfortunately, we do not offer cancellations, refunds, or exchanges on preorders as all these products are custom-made to order. If you have any questions or concerns about your order please email carla@donedealmerch.com

How long will it take to receive my order?

All preorders are shipped via United States Postal Service with standard ground delivery service. Please allow 6-10 BUSINESS DAYS for order processing and payment verification. Estimated ship dates are listed in the product description. Please note International orders can take up to 8 weeks to arrive due to customs package verifications. 

SHIPPING

How much will it cost to ship my order?

Domestic Orders: All rates will be shown at check out based on the weight, and the city for orders shipping within the United States.

Canada & Mexico Orders: All rates will be shown at check out based on the weight, and the city for orders shipping to Canada or Mexico.

International/Worldwide Orders: All rates will be shown at check out based on the weight, and the city for orders shipping internationally. 

Note:  Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but these fees are determined by the destination country for international deliveries.

What shipping carrier do you use to delivery orders?

DOMESTIC - USPS
CANADA & MEXICO - USPS
WORLDWIDE - UPS & DHL

Will you provide tracking?

Yes, once your order has been fulfilled, packed, and had a label created to generate your tracking number you will automatically receive an e-mail confirmation.

Tracking shows my label has been created, but it's not updating its location. Why is this?

This means one of two things: it is currently being processed, or UPS did not capture the initial scan when they picked up your order. Tracking will be updated as soon as UPS scans the shipment into their system.

How long will it take to receive my order?

All orders are shipped via USPS with standard ground delivery service. Please allow 3-4 BUSINESS DAYS for order processing and payment verification as well as an additional 5-10 BUSINESS DAYS FOR DELIVERY. International orders can take up to 8 weeks to arrive.

What if my order is lost? 

If the address provided at checkout matches the exact address we shipped your order to, and your tracking shows it as successfully shipped, it is the sole responsibility of the carrier to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, call UPS and ask them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon the Carla Morrison Shop receiving the package.

If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete. 

C Morrison Enterprises does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

What is your return policy?

If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 14 days to receive a store credit only. 

Does my return or exchange qualify for a return label?

Conditions:

  • Received the wrong size

  • An incorrect product was received

  • The color does not match the product purchased

  • The product is damaged or defective 

We do not accept returns for the following: 

  • I ordered the incorrect size

  • My product does not fit

  • Return product for store credit

How do I exchange or return an item(s)?

All exchanges and/or returned products must be unworn, in the state you received them, and in the original packaging. Please send your return with your packing slip/invoice to: 

Carla Morrison Shop
2924 E. 54th St.
Vernon, CA 90058

Please feel free to contact Carla Morrison Shop directly with any questions at carla@donedealmerch.com